Operational ControlSee Where Cases StallAnd Who Owns the Work

Clinical workflows are complex. Cases move across teams and vendors, with SLA clocks ticking at every step. See where cases stall, who owns the work, how workload is distributed, and which cases need attention, so your team can prioritize and follow up.

Built for health plans and the clinical operations teams running them.

Control Tower

Find Friction Before It Finds You

The Control Tower surfaces where cases stall, which stages consume the most time, where rework concentrates, and which SLAs are at risk, across every entity and workflow stage.

Product screenshot from the Operon.Cloud platform.

Friction Matrix

Heatmap of cases visited, rework touches, AI automation rates, active time, and dwell time by workflow stage.

Time & Touch Hotspots

See where calendar time and human touches concentrate so you can target the stages that slow cases down the most.

SLA Exposure Profile

Track SLA budget utilization and breach risk by stage, sorted by total dormant and delay state consumption.

Rework & Automation

Measure rework loops, repeat touches, and AI vs non-AI automation rates to identify where automation is working and where it isn't.

Risk AI

Predict Risk Before It Becomes a Breach

Operon's Risk AI goes beyond diagnostics. It predicts which in-flight cases are most likely to miss their SLA, so your team can intervene while there's still time. No more finding out from last month's report.

Predictive Risk AI

ML-driven prediction of which active cases are most likely to miss SLA next, by workflow stage. Color intensity highlights where attention is needed most.

Static Risk Assessment

Real-time snapshot of in-flight cases: healthy, at-risk (75-90% SLA budget consumed), near-breach (90-100%), and already-exceeded, across every stage.

Dwell Time by Risk Tier

See how long at-risk cases have been sitting at each stage, so you can prioritize by urgency.

Stage-Level Risk Heatmap

See which workflow stages are accumulating the most predicted failures, so managers can prioritize follow-up.

Assignments Matrix

See Every Case, Every Stage, Every Owner

The Current Assignments Matrix shows you the latest case state by assignee: who owns which cases at which workflow stage, right now. Instantly spot the unassigned lane (cases with no owner), see which resources are concentrated in which stages, and identify bottleneck ownership patterns.

Current Assignments Matrix showing cases by assignee across workflow stages with an unassigned lane — Product screenshot from the Operon.Cloud platform.

Unassigned Lane Visibility

See how many cases are sitting without an owner, and at which stages, so managers can follow up on responsibility gaps.

Stage-Level Ownership

See which assignees own cases at each workflow stage. Identify whether the right people are handling the right work at the right time.

Internal vs. External Workforce

Distinguish between internal staff and external/delegated workforce. See how case ownership distributes across your vendor ecosystem.

Workload Heatmap

See How Workload Distributes Across Your Team

The Resource Workload Heatmap shows daily case volume by resource, color-coded by intensity. See how current and recorded work distributes across your team day by day.

Resource Workload Heatmap

Daily case volume by resource with color-coded intensity. Spot uneven distribution across the selected time window.

Workload Over Time

See how workload shifts over time and identify peak days from recorded case activity.

Resource Filtering

Filter resources to inspect workload distribution within a segment of your operating model.

Resource Leaderboard

Measure Every Resource by Output

The Resource Leaderboard ranks every resource by throughput, handle time, pickup speed, and a composite performance score. See where coaching or follow-up is needed, based on recorded work.

Performance Score

Composite score combining throughput, handle time, and pickup speed. Review resource performance in the context of the work handled.

Throughput Metrics

Touches per day, total cases handled, and average handle time per resource. See actual productivity, not just hours logged.

Pickup Wait

Average time from case assignment to first touch. The leading indicator of resource responsiveness, critical for SLA-sensitive workflows.

Workforce Type Tags

Every resource tagged as human/AI, internal/external. Filter and compare performance across workforce segments to evaluate vendor vs. internal efficiency.

Compare resources within the relevant workflow, period, and workforce context. Differences in case mix and responsibility matter when interpreting performance.

Loop Atlas & Time Study

Trace Every Loop. Quantify Every Minute.

See which interactions repeat, where rework concentrates, and how much time each loop consumes, so you can investigate waste and measure improvement.

Loop Atlas and Time Study dashboard showing rework loops, loop rates, and time burden by interaction — Product screenshot from the Operon.Cloud platform.

Time-Study Matrix

Heatmap of cases visited, rework touches, time-study baselines, and estimated improvement potential by workflow stage.

Loop Rate & Repetitions

Identify which interactions loop most often and how many times cases cycle through the same step before resolution.

Time Burden

Use time-study baselines and recorded repeat work to identify where operational time is concentrated.

Financial Impact

Connect repeat touches to the cost model in Workflow Economics to prioritize fixes by modeled financial impact.

Investigate repeat work using the underlying case record. The same recorded activity supplies the cost models, targets, and monthly modeled variance in Workflow Economics.

Workflow Economics

The Same Recorded Work. A Financial View.

Operational Control shows where work stands, who owns it, and what needs attention. Workflow Economics uses the same recorded activity with agreed prices to build cost models, compare assumptions, set Case and workflow-step cost targets, and explain monthly modeled variance.

Explore Workflow Economics

Next Step

Stop Finding Problems in Last Month's Report

No pitch deck. No pressure. Just a conversation about what you're trying to solve and whether we're a fit.

Good fit if you're:

Running clinical workflows and can't see where cases stall or why
Managing multiple vendors and teams with no unified performance view
Losing SLA compliance with no early warning system
Looking for clear ownership and workload visibility across your workflows

Book a Call

30 minutes with our founding team
Discovery, not a demo
Honest assessment of fit

Or email us at sales@operon.cloud